Live Chat Support
What is Live Chat? What exactly does this specific service entail?
A live chat is a real-time method of communication between a web hosting provider's support crew and its customers. It's an efficient method to receive some info about the website hosting services or have some issue resolved as you are talking with a live representative. The benefits of using a live chat service rather than calling or opening a support ticket are the lower possibility of errors when you exchange info such as usernames or domain names, the faster response time because the communication is live and the fact that you don't have to stay on the chat all the time - you are able to do something else entirely while the representative examines the issue involved. What's more, you'll be able to join a live chat room from any kind of computer that is connected to the web, avoiding the telephone fees that you will need to pay in case you're calling to another country.
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Live Chat Support in Shared Hosting
In addition to the phone and ticket support, our company provides live chat support too. You will be able to contact us every day, which includes holidays and weekends, and we will give you more information about the
Linux shared hosting packages that we supply in case you are not a customer yet, or about general and billing questions if you already have a user profile. Though for solely tech matters you'll have to open a ticket to our technical support team, as such matters require extra time to be taken care of, you can still get in touch with us on our live chat for some tech info. For example, we are able to assist you to set up an e-mail address in your e-mail client or troubleshoot various problems, saving you lots of time. Even if our phone lines are already off for the day, you'll be able to speak with a live person.