You will find plenty of shared hosting companies available, but the majority of them are resellers who have limited resources, especially in terms of support. A way to distinguish them is the option to contact the company over the phone. The type of support that you'll get through this way of communication will vary based on the supplier - some offer professional telephone support, others offer common and customer support only since some issues are more time-consuming and it is faster and easier to be resolved via a trouble ticket, especially if the issue needs to be escalated. However, it is good to find that you can get in touch with your web hosting supplier as there are plenty of small issues that can be resolved without difficulty and timely through a phone call, not mentioning that you will be able to get more information regarding the services before you become a customer.
Phone Support in Shared Hosting
In case you decide to get one of our Linux shared hosting packages, you will be able to contact our customer support crew via phone for 14 hours per day. We will help you select the perfect package for your web sites because we realize that it's better to discuss these issues with a live person. In case you already have an account, we're able to assist you with any sales/billing questions as well as general matters, even with some technical problems that do not require a long time or escalation to a system administrator since it'll be more convenient to open a support ticket for time-consuming issues and have the entire communication in one place. We have telephone numbers in the US, the United Kingdom and Australia, so you are able to call the one you prefer and talk with our agents.