If you’ve bought a hosting package and you have some inquiries associated with a specific function/feature, or if you have encountered a certain obstacle and you require support, you should be able to contact the respective client care team. All web hosts deploy a ticketing system irrespective of whether they offer other ways of contacting them along with it or not, since the easiest way to tackle a problem most often is to send a ticket. This method of correspondence renders the replies exchanged by both parties simple to follow and permits the tech support team members to escalate the case in the event that, for instance, an administrator needs to intervene. Most often, the ticketing system is part of the billing account and is not directly connected to the hosting space, so you will need to have no less than two different accounts to contact the help desk team and to actually administer the hosting space. Non-stop switching between different accounts can sometimes be a nuisance, not to mention the fact that it requires a lot of time for the vast majority of hosting companies to respond to the tickets themselves.
Integrated Ticketing System in Shared Hosting
The ticketing system that we use for our Linux shared hosting packages is not separate from the web hosting account. It’s included in our all-in-one Hepsia hosting Control Panel and you will be able to access it at any moment with only several mouse clicks, without the need to leave your hosting account. The ticketing system features a quick-search field, which will help you trace virtually any ticket that you have already opened, if you need it. Additionally, you can read knowledge base articles that belong to different problem categories, which you can choose, so you can learn how to tackle a given problem before you actually send a ticket. The ticket response time is maximum one hour, which means that you can receive quick assistance at any given time and in case our tech support staff recommends that you should do something in your account, you can do it instantaneously without needing to log out of the Hepsia Control Panel.