One-Hour Response Guarantee
Would you like to know more about the 1-hour response time guarantee and how you may take advantage of it in your capacity as customer?
Should you ever encounter a problem with your website and be unable to solve it yourself, ask the web hosting company’s customer service team to help you get the site back online. A swift resolution would be the best scenario, but a lot of companies answer within twenty four hours and even more, especially if you’re working with a hosting reseller. Even if your problem can be fixed with ease, your website may not function properly or may not be available whatsoever for a lengthy time period, so you may lose prospective customers because it’s pretty unlikely that anyone will be happy to come back to an out-of-order website. That said, you need to make sure not only that you can touch base with your hosting company, but also that they can reply and help you in a well-timed fashion. If a software app update does not go smoothly or you delete something unintendedly, for instance, the website should be fixed swiftly so as to avoid extended unreachability.
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One-Hour Response Guarantee in Shared Hosting
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Linux shared hosting packages include a 60-minute response time guarantee, which means that no matter what inquiry or issue you may have, we will always be there to lend you a helping hand. As a matter of fact, it seldom takes more than 30 minutes to get a problem solved or an enquiry answered, and this is valid for both technical and sales matters. Our tech support team representatives are available 24/7, even on weekends and holidays, which means that you’ll receive prompt assistance at any time. We are aware of exactly how valuable time can be, so by the time we answer your trouble ticket or e-mail, we will have examined the issue and, in case we haven’t figured out a solution, we’ll give you more details on what you need to do on your end, if the case requires this. With our support services, you can be certain that there will be somebody to assist you instantly, regardless of what time of day or night it is.