Technical Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Time Guarantee

  • All your assistance requests will be replied to in no more than sixty minutes after the trouble ticket or e–mail was submitted. If your case calls for additional assistance from a sysadmin, we’ll direct the support ticket or the email to the person on duty then leave a note to notify you that more time will be required for discovering the best solution. If you make use of the Administration Services package, all of the server administration services included there will be carried out whenever you specify.

  • Top quality support service

  • A Top–Quality Customer Service

  • Should you need any assistance using the Hosting Control Panel or with any of the applications that we’ve installed on the dedicated web hosting server on your behalf, do not hesitate to reach the help desk support staff at any moment through the ticketing system. Additionally, if you need assistance managing your dedicated hosting server, you can order the Administration Services package, that includes weekly OS updates, problem troubleshooting and installation procedures, server monitoring and rebooting procedures, data backup hard disk drive space, etcetera.

  • Intuitive help center

  • A User–Friendly Help Section

  • We have provided the Hosting Control Panel with an in–depth knowledge base, which includes exhaustive explanations of all its features and functionalities. Besides, we have filmed detailed video tutorials that will further teach you how to carry out a specific operation or solve a commonly encountered problem. All the educational articles and the video tutorials are readily reachable from every Hosting Control Panel section through the Videos and Help buttons in the top right corner.